The EdgeTRAC™ Returns Module lets you return both serialized and non-serialized product with one unified process, using one flexible solution. You can verify returned products at the product, product/lot or serial number level. EdgeTRAC automatically updates your warehouse management or ERP system with the results. EdgeTRAC also generates and transmits EPCIS receipt events to your serialization event repository, updating serial numbers with disposition “returned.”
To return product, EdgeTRAC downloads returns reference documents (RRDs) from your WMS or ERP system of record. RRDs include RMAs, serialized ASNs, non-serialized
ASNs, and serialized EPCIS ship events from customers.
To return serialized product, EdgeTRAC performs a serial number inquiry against your serial number management system. It verifies that the serial numbers are valid, that they are in the appropriate status to be returned, and that they are not duplicated for active, suspended or returned RRDs.
EdgeTRAC supports the return of serialized pallets, cases and individual items. When pallet and case serial numbers are returned, EdgeTRAC supports leveraging inference to efficiently return child serial numbers. You set inference audit percentages based on your confidence level for a facility, customer or product. You can return entire shipments by specifying a shipment ID.
EdgeTRAC maintains expected and actual quantities for the RRD, and does not allow over-returns. It can be configured to allow authorized users to process short returns.
EdgeTRAC requires a returns reason code for each return. The list of codes is configurable in the EdgeTRAC L3 Site Control . EdgeTRAC transmits the Returns Reason Code to your serial number management system / EPCIS repository for every returns transaction.
You can suspend the returns process for one or more RRDs while you continue to process others. EdgeTRAC saves all in-process information until the return is completed or cancelled, and updates your serial number management system / EPCIS repository upon completion.