Support

Support

ROC IT Solutions is dedicated to consistently providing high quality support services. Our people are highly skilled, motivated, energetic, and committed to providing sound business solutions. We are committed to achieving the highest level of client satisfaction in the industry, with quality programs and services that enhance the value and usability of our software solutions.

As your solutions partner, we are dedicated to your success. We will:

  • Maintain complete and accurate knowledge of your deployed business solutions and environments as they grow and change.
  • Establish strong working relationships between your people and ours.
  • Respond to your business needs within targeted guidelines.
  • Provide effective communication regarding your business needs through resolution.
  • Provide up-to-date service and product information.
  • Maintain our commitment to continuous improvement of our services and support.
  • Maintain our commitment to well-defined processes and procedures, giving you consistent and predictable results.
  • Provide several support options to fit your needs.

Support model

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Contact support

Existing clients: log in to manage or create a new case.

For other support-related questions email our support team or call us at +1 (585) 641-0035.

Contact ROC IT Solutions

To learn more about EdgeTRAC™ or any of the ROC IT offerings, call 585.641.0035, or fill out our contact form.

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